Return Policy

Nature of the Service — No Physical Returns

DSA MITRA is a cloud-based software subscription that is delivered to you electronically. Because we do not sell or ship any physical product, there is nothing to physically return, repack or send back by courier.

15-Day Return / Refund Window

We offer a return / refund of your subscription within the first 15 days from the date of your purchase. If 15 days have passed since your purchase, you will not be offered a return or refund of that subscription period, except where required by applicable law.

We also provide a free trial so you can evaluate the full Service before you pay — you are encouraged to use it to confirm the platform fits your needs.

Eligibility Conditions

To be eligible for a return / refund within the 15-day window:

• The request must be raised within 15 days of the payment date for the subscription.
• The subscription should not have been substantially used during that period.
• If the Service was not as described on our website or did not perform as represented, please bring it to the notice of our support team within 15 days, and our team will review and take an appropriate decision.

Non-Returnable / Exempt Items

Certain purchases may be exempt from returns / refunds, and where applicable this will be indicated at the time of purchase. These typically include:

• Add-on seats, premium features or setup / onboarding services that have already been delivered or activated.
• Custom development or configuration work carried out at your request.
• Subscription periods that have already been substantially used.

How It Is Processed

Once your return / refund request is received and reviewed, we will notify you by email whether it has been approved after the necessary checks at our end.

Detailed refund calculations, cancellation and billing terms are set out in our Refund & Cancellation Policy.

How to Request a Return / Refund

To request a return / refund, please email us at service@dsasarthi.cloud with:

• The email address / account registered with DSA MITRA.
• The transaction / order reference and the date of payment.
• The reason for your return / refund request.

Our customer service team will respond within a reasonable time and, if approved, process your refund within 15 days.

Changes to This Policy

We may update this Return Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you within the Service or by email. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.